Rising Leaders Challenge Series #5
- Learning Opportunities
- Challenge Series
- Rising Leaders
- 5 - Managing Expectations
Help rising professionals recongnize and develop an appreciation for the role exlpectations play in all relationships.
WHY THIS CHALLENGE IS IMPORTANT
Properly managing expectations is an extremely complex task. “Perception is reality” At the end of the day your audience’s perception is the reality you have created. In other words, results are judged by how your audience interpreted or perceived those actions, regardless of your intentions. The delivery of the message and the content of the message must be in alignment; otherwise, we are creating conflicting messages and expectations. The audience might not even hear or receive the message if we do not use their preferred style and type of communication. Additionally, each audience requires variations in content and delivery to match their depth and breadth of knowledge. Use extreme care with jargon and acronyms as they have varying meanings to different audiences. For example, what is the universal quantification in time of soon? Everyone’s perception of terms like soon, quick and many other non-quantitative terms is different and can quickly lead to varying expectations.
Yes this all sounds daunting. Managing expectations is most successful when we first seek to understand. Information gathering is critical to managing expectation. You cannot meet expectations if you do not fully understand those expectations. The caveat here is that the majority of people do not ask for what they really want. To be successful in the expectations management game, one must asking questions while being a good listener which involves making eye contact, proper body language, and verbal acknowledgements. At the same time, become an information gathering skeptic by validating all assumptions using questions. This is important because we often build upon invalid assumptions. To prevent this mistake, validate all assumptions.
OUR CHALLENGEOur challenge for you is to read Managing Expectations Working with People Who Want More, Better, Faster, Sooner, NOW! by Naomi Karten because she does an amazing job truly explaining this topic!
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Exerceo's goal is to provide guidelines to rising professionals; however, everyone's situation can vary greatly so please apply your own judgment and best practices.
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